Orders are typically processed within 2–3 business days. Shipping times may vary depending on your location and selected shipping method.

Yes, we ship to selected international destinations. Shipping rates and delivery times vary based on the destination country.

You can subscribe to be notified when the product is back in stock by clicking the “Notify me” button on the product page.

We work exclusively with trusted Italian manufacturers who focus on quality, craftsmanship, and responsible production.

No, we are a fully online brand. This allows us to offer fair prices and keep our collections fresh and relevant.

Yes, we accept returns within 14 days of delivery. Please refer to our Return Policy for full details.

We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

Yes! When you subscribe to our newsletter, you’ll receive a 10% discount code for your first order.

Shipping costs are calculated at checkout based on your location and order weight. We offer free UK shipping on orders over £100.

Return shipping is free for UK customers. For international orders, return costs are covered by the customer.

Please return items to the following address:

Safestore Ltd

50 York Road, Leeds, LS9 8SY

Marked for: Kaplan Trade Ltd

Please contact the shipping carrier to file a claim, and email us at customer.support@lily-co.uk so we can assist you further.

Yes. We comply with UK GDPR regulations. For more information, visit our Privacy Policy.

Absolutely. Our website is SSL-encrypted, and all payment data is securely processed by trusted providers.